Parties
Seller: Softmoor Yazılım Ticaret Anonim Şirketi, Kültür Mahallesi Çakmaklar Caddesi No: 2, Bolu / Merkez. Buyer: The consumer who orders services through the Ryna AI application and accepts this contract electronically.
Distance Sales Contract
Last updated: October 21, 2026
This contract is concluded electronically between Softmoor Yazılım Ticaret A.Ş. and the buyer under the Turkish Consumer Protection Law (No. 6502) and the Regulation on Distance Contracts, for the sale of digital services (free use and Plus subscription) offered through the Ryna AI web and mobile application.
Subject of the Contract
The contract covers the sale, provision of access to, and delivery of digital services (free use and Plus subscription plans) ordered by the buyer through the seller’s Ryna AI web and mobile application, and the rights and obligations of the parties.
Description of the Service
Ryna AI is an AI model developed and continuously improved by Softmoor. It provides digital services such as AI chat, text generation, visual analysis and voice mode. Services are offered under Free and Plus plans. Free: messaging within a daily usage limit; no image upload, file analysis, web search or deep thinking. Plus: all features and generous limits via monthly or yearly subscription. The yearly subscription is sold on the web only (chat.rynaai.com); the in-app stores (App Store / Google Play) offer the monthly subscription only. The Plus usage allowance renews every month on the yearly subscription as well.
Pre-Contract Information and Consent
Before order, the seller informs the buyer of the essential characteristics of the service, total price, payment method, delivery/access timing, right of withdrawal and terms of use. By confirming payment or subscription, the buyer declares that they have read this information and accept the contract. For Plus subscription purchases, it is clearly stated on the purchase screen that access begins immediately and that exceptions under the applicable consumer law may apply to the right of withdrawal.
Price and Payment
No charge applies to the free plan. The Plus Monthly subscription fee is 400 TRY per month on the web (chat.rynaai.com, PayTR) and 399.99 TRY per month in the in-app store (App Store / Google Play); the monthly subscription renews automatically every month. The Plus Yearly subscription is sold on the web only; its fee is 2,999 TRY per year and is charged in advance at the time of payment for a 12-month (365-day) period. Unless cancelled, the yearly subscription renews automatically every year to the buyer's saved card; a reminder email is sent to the buyer's registered email address about 7 days before each yearly renewal. A buyer with a monthly subscription on the web may switch to the yearly subscription; the 12-month period is then added on top of the current subscription end date. Prices are shown including VAT; the final amount is displayed at checkout. If not cancelled, the renewal fee will be charged. Payment is subject to the terms of the payment channel used (credit card, mobile payment, etc.); for in-app store purchases, Apple's and Google's terms apply.
Delivery and Access
The services are digital, not physical goods; delivery is effected by granting access to the account immediately after payment confirmation. Upon purchase, Plus subscription is applied to the user account and access to the relevant features is provided for the subscription period. For access issues, support requests may be sent to support@rynaai.com or helpdesk@rynaai.com.
Right of Withdrawal
Under the Turkish Consumer Protection Law (No. 6502) and the Regulation on Distance Contracts, the consumer has the right to withdraw from the distance contract within 14 days without giving any reason. However, due to the instant activation of Plus subscription upon payment and the consumer's explicit pre-payment consent, the right of withdrawal cannot be exercised after access has been granted. In case of subscription cancellation, service continues until the end of the paid period (for the yearly subscription, the end of the 12-month period), after which the account reverts to the free plan. No refund is provided, including for the remaining months of a yearly subscription. Refund requests for in-app store purchases (App Store / Google Play) are governed by Apple's and Google's refund rules. Withdrawal notice (in legally valid cases) must be communicated in writing or via a durable medium (e.g. email) to support@rynaai.com or the company address.
Complaints and Disputes
For complaints and requests you may use support@rynaai.com, helpdesk@rynaai.com or our company address. Consumer Arbitration Committees and Consumer Courts have jurisdiction over disputes; the buyer may refer to these bodies.
Personal Data
The seller processes personal data collected for the performance of the contract and the provision of the service in accordance with the Turkish Personal Data Protection Law (No. 6698) and related legislation. Details are set out in the Privacy Policy.
Effectiveness
This contract enters into force on the date it is accepted by the buyer in electronic form. The seller reserves the right to amend the contract for compliance with legal requirements; amendments take effect as of their publication on the site/application.
Contact
Softmoor Yazılım Ticaret A.Ş., Kültür Mah. Çakmaklar Cad. No: 2, Bolu / Merkez. Email: support@rynaai.com, helpdesk@rynaai.com.